Inbound Call Handling
Outbound Call Handling
'Virtual Sales Office'

Virtual Call Handling

PPT virtual call centre services are the perfect solution for companies which periodically exceed the call handling capacity of their regular staff, but do not have the resources or consistent need for a full in-house call centre.

Our UK based call centre staff can be quickly and professionally trained to seamlessly assume your company's inbound and outbound call handling needs. We never outsource to offshore call centres, so your customers will always hear friendly, local voices when they reach one of our Agents. Your callers will never know they've reached a virtual call centre instead of your offices!

Whether you need overflow call handling, only when your in-house staff are unable to handle a high call volume, or you'd like to have your virtual call centre handle all of your customer calls, PPT offers exactly the services you need. You can even set up a virtual call centre for a specific season, advertising campaign, or special event, then put your call centre "on hold" until the next high call volume period occurs (perfect for seasonal holiday businesses, or special sale events).

PPT commits to get to know each of our clients' business and culture, to ensure your virtual call centre is a perfect extension of your in-house operation. We take pride in providing excellent value for money, and our state-of-the-art telephony and IT systems allow us to provide detailed call reporting, which means that you can monitor and measure all call activity from your customers.

Thanks to our ISO-accredited processes, every campaign and project is set up quickly, with no loss of attention or quality.

Whether you need outbound or inbound call handling, from answer phone, "up selling" for your order line, or advanced IT and technical support, PPT's experienced call Agents will be happy to provide the finest virtual call centre services available.