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Inbound Call Handling |
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Overflow Call Handling
If your business is seasonal, or launches an exceptionally successful advertising campaign, you know your own company staff can sometimes become overwhelmed by a flood of incoming calls. Overflow call handling is one of the most important services PPT provides to our clients. You do not need to redirect all of your incoming calls to PPT Agents; rather, your calls are first put through to your regular staff, and only when all of your incoming lines are busy will calls be redirected to the PPT call centre. It’s totally seamless. We even offer per-call rates, so you only pay for the overflow call handling your company actually uses. Because PPT is 100% UK-based, and never contracts with offshore call centres, your customers will hear a familiar and friendly local voice when they call. And because we like our client to be directly involved in the training process for their campaigns, our Agents will be knowledgeable enough to pass as your own staff.
PPT's overflow call handling services enable your company to react promptly and professionally to sudden increases in demand, while saving you the effort and expense of retaining permanent in-house during slower periods. Perfect for seasonal holiday-oriented businesses, companies involved in short-term promotions or seasonal events, and even online businesses experiencing an unexpected surge in traffic and enquiries. If you've ever found your company short-handed on the phone, try PPT's overflow call handling service.
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We keep our Agents up-to-date with their training for every campaign or project, so if you need call handling support in the future, even months after your initial campaign, our staff will be ready to step in again, even at very short notice.