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Inbound Call Handling |
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Inbound Call Centre
If your company is large enough to need extra help with inbound calls, but not large enough to require your own in-house call centre, PPT's inbound call centre services are an ideal choice. Your inbound call centre is often the first personal contact you have with a client or customer, and PPT's experience handling all manner of inbound customer service calls ensures the professional, effective handling of each and every customer contact. While many companies feel the cost savings of an overseas call centre is worth risking call quality, at PPT we understand that your customer satisfaction is one of the most important elements in the success of your business. Because PPT is based in the UK, you can expect prompt and efficient set-up, without any of the hassles of dealing with overseas contractors. Your customers will appreciate the "local touch" of speaking to our UK Agents, and you will appreciate the quality and attention we bring to every inbound call centre project.
PPT’s Agents are usually trained with the client’s direct input, so they can be sure they meet the in-house standards of product and company knowledge. Thorough training is supported by our ISO-accredited quality processes. And transparent management delivers quality service for you, and even greater customer satisfaction for your callers.
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Our team of UK Agents are skilled in a wide variety of inbound call types, including: customer service, order lines for both online and traditional businesses, product help lines, sales, media/ad response lines and answer service calls. Order line call handling can include payment processing and even up-selling, so you can take full advantage of every sales opportunity, without needing to expand your own sales staff.