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Inbound Call Handling |
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Call Handling
PPT understands the importance of professional call handling to your business. Whether you need call handling services for inbound or outbound calls, our UK-based call centre staff has the experience and knowledge to meet your needs. Our team of flexible, well-trained Agents are trained for your specific campaign – preferably with direct input from you - so you can be confident your calls will be handled to your exact requirements. Our ISO accredited quality processes ensure a speedy set up for your project, with no loss of quality or attention, for your utmost peace of mind. When your company requires inbound call handling, PPT's fully trained Agents are able to handle all call types, including basic answer phone service, "up selling" order line calls, same-day brochure fulfilment, media/advertising response calls, and even product help, technical support and IT helpdesk calls.
Your inbound calls will never be outsourced to an offshore call handling service; our UK-based call centre ensures your customers receive quality service, per your specifications, with a friendly, local touch. PPT also offers full outbound call handling services, assisting your company in generating new business, or maintaining customer relations with existing clients. We understand that first impressions are critical to your success, so whether you require lead generation, reactivation of lapsed customers, direct sales, after-sale, market research, or regular customer contact to maintain and update your customer database, PPT Agents will train for your campaign with your direct input, ensuring your customers and new contacts benefit from a positive experience with us.
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Out state-of-the-art telephony and IT systems even enable us to provide detailed call reporting, so you can see precisely what has been handled on your behalf.